1. Data Collection:
We collect the following types of data from our users:
a. Personal Information: When you create an account on SwapCart.lk, we collect personal information such as your name, email address, phone number, and location.
b. Transaction Information: When you engage in transactions on our platform, we collect data related to those transactions, including details about the products/services exchanged, payment information, and delivery details.
c. Usage Data: We gather information about how you use our website, such as your browsing activities, search queries, and interaction with our platform's features and functionalities.
2. Data Processing:
We process the collected data for the following purposes:
a. Account Management: We use personal information to create and manage user accounts, enable user authentication, and provide personalized services.
b. Transaction Processing: We process transaction information to facilitate and fulfill transactions between users, including order processing, payment verification, and delivery coordination.
c. Improving Services: We analyze usage data to understand user preferences, improve our platform's performance, enhance user experience, and develop new features and services.
d. Communication: We may use your contact information to send you important notifications, updates, promotional offers, and marketing communications related to SwapCart.lk. You have the option to unsubscribe from marketing communications at any time.
3. Data Deletion Requests:
Users can request the deletion of their data by following these steps:
a. Account Deletion: To delete your account and associated data, please contact our support team through the provided contact channels https://swapcart.lk/contact-us/. We will verify your request and proceed with the deletion process.
b. Data Retention: We retain certain data, such as transaction records, for legal and regulatory compliance purposes. However, we ensure that the retained data is securely stored and only accessible as required by law.
4. Data Security:
We implement appropriate security measures to protect user data from unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, secure browsing protocols, access controls, and regular system updates.
5. Third-Party Services:
SwapCart.lk may integrate with third-party services, such as payment processors and analytics providers. These third parties may collect and process user data as per their own privacy policies. We recommend reviewing the privacy policies of such services for a comprehensive understanding of their data practices.